FAQ'S

Frequently Asked Questions (FAQ)

General Questions

Q: What makes Auvreal Candle Co. candles different from other candles on the market?
A: Our candles are made with hypoallergenic coco apricot wax, natural fragrances, and wood wicks to ensure a clean, eco-friendly, and luxurious candle experience. They are designed to be safe for individuals with allergies and sensitivities.

Q: Are your candles vegan and cruelty-free?
A: Yes, all our candles are vegan and cruelty-free. We are committed to ethical practices and do not use any animal-derived ingredients or test on animals.

Q: What is coco apricot wax?
A: Coco apricot wax is a sustainable and eco-friendly alternative to traditional candle waxes. It is made from coconut and apricot kernel oils, providing a clean, hypoallergenic burn.

Ordering & Shipping

Q: How can I place an order?
A: You can place an order directly through our website by browsing our products and adding them to your cart. Follow the checkout process to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details.

Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Shipping times vary based on your location, but most orders are delivered within 5-7 business days within the United States. International orders may take longer.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange. 

Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.

Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

Candle Care

Q: How should I burn my candle for the best results?
A: For the best burn, always trim the wick to 1/4 inch before lighting. Allow the wax to melt across the entire surface to prevent tunneling. Burn your candle for no more than 4 hours at a time and keep it away from drafts.

Q: What should I do if my candle starts to tunnel?
A: If your candle starts to tunnel, you can try wrapping aluminum foil around the top edge of the candle, creating a tent. This will help the heat evenly distribute across the surface and melt the tunneled wax.

Q: Are your candles refillable?
A: Yes, we offer refillable options for our candles. Once your candle has burned down, you can purchase a refill to continue enjoying your favorite scent without the waste of single-use containers.

Custom Orders & Wholesale

Q: Do you offer custom candle orders?
A: Yes, we offer custom candle orders for special events, corporate gifts, and more. Please contact us with your requirements, and we will work with you to create the perfect custom candle.

Q: Can I purchase Auvreal Candle Co. candles wholesale?
A: Yes, we offer wholesale options for retailers and businesses. Please contact us for more information about our wholesale program and pricing.

Contact Us

Q: How can I get in touch with Auvreal Candle Co.?
A: You can contact us through our website’s contact form, or email us at

Frequently Asked Questions (FAQ)

General Questions

Q: What makes Auvreal Candle Co. candles different from other candles on the market?
A: Our candles are made with hypoallergenic coco apricot wax, natural fragrances, and wood wicks to ensure a clean, eco-friendly, and luxurious candle experience. They are designed to be safe for individuals with allergies and sensitivities.

Q: Are your candles vegan and cruelty-free?
A: Yes, all our candles are vegan and cruelty-free. We are committed to ethical practices and do not use any animal-derived ingredients or test on animals.

Q: What is coco apricot wax?
A: Coco apricot wax is a sustainable and eco-friendly alternative to traditional candle waxes. It is made from coconut and apricot kernel oils, providing a clean, hypoallergenic burn.

Ordering & Shipping

Q: How can I place an order?
A: You can place an order directly through our website by browsing our products and adding them to your cart. Follow the checkout process to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details.

Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Shipping times vary based on your location, but most orders are delivered within 5-7 business days within the United States. International orders may take longer.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.

Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.

Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

Candle Care

Q: How should I burn my candle for the best results?
A: For the best burn, always trim the wick to 1/4 inch before lighting. Allow the wax to melt across the entire surface to prevent tunneling. Burn your candle for no more than 4 hours at a time and keep it away from drafts.

Q: What should I do if my candle starts to tunnel?
A: If your candle starts to tunnel, you can try wrapping aluminum foil around the top edge of the candle, creating a tent. This will help the heat evenly distribute across the surface and melt the tunneled wax.

Q: Are your candles refillable?
A: Yes, we offer refillable options for our candles. Once your candle has burned down, you can purchase a refill to continue enjoying your favorite scent without the waste of single-use containers.

Custom Orders & Wholesale

Q: Do you offer custom candle orders?
A: Yes, we offer custom candle orders for special events, corporate gifts, and more. Please contact us with your requirements, and we will work with you to create the perfect custom candle.

Q: Can I purchase Auvreal Candle Co. candles wholesale?
A: Yes, we offer wholesale options for retailers and businesses. Please contact us for more information about our wholesale program and pricing.

Contact Us

Q: How can I get in touch with Auvreal Candle Co.?
A: You can contact us through our website’s contact form, or email us at

Frequently Asked Questions (FAQ)

General Questions

Q: What makes Auvreal Candle Co. candles different from other candles on the market?
A: Our candles are made with hypoallergenic coco apricot wax, natural fragrances, and wood wicks to ensure a clean, eco-friendly, and luxurious candle experience. They are designed to be safe for individuals with allergies and sensitivities.

Q: Are your candles vegan and cruelty-free?
A: Yes, all our candles are vegan and cruelty-free. We are committed to ethical practices and do not use any animal-derived ingredients or test on animals.

Q: What is coco apricot wax?
A: Coco apricot wax is a sustainable and eco-friendly alternative to traditional candle waxes. It is made from coconut and apricot kernel oils, providing a clean, hypoallergenic burn.

Ordering & Shipping

Q: How can I place an order?
A: You can place an order directly through our website by browsing our products and adding them to your cart. Follow the checkout process to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details.

Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Shipping times vary based on your location, but most orders are delivered within 5-7 business days within the United States. International orders may take longer.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.

Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.

Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.

Candle Care

Q: How should I burn my candle for the best results?
A: For the best burn, always trim the wick to 1/4 inch before lighting. Allow the wax to melt across the entire surface to prevent tunneling. Burn your candle for no more than 4 hours at a time and keep it away from drafts.

Q: What should I do if my candle starts to tunnel?
A: If your candle starts to tunnel, you can try wrapping aluminum foil around the top edge of the candle, creating a tent. This will help the heat evenly distribute across the surface and melt the tunneled wax.

Q: Are your candles refillable?
A: Yes, we offer refillable options for our candles. Once your candle has burned down, you can purchase a refill to continue enjoying your favorite scent without the waste of single-use containers.

Custom Orders & Wholesale

Q: Do you offer custom candle orders?
A: Yes, we offer custom candle orders for special events, corporate gifts, and more. Please contact us with your requirements, and we will work with you to create the perfect custom candle.

Q: Can I purchase Auvreal Candle Co. candles wholesale?
A: Yes, we offer wholesale options for retailers and businesses. Please contact us for more information about our wholesale program and pricing.

Contact Us

Q: How can I get in touch with Auvreal Candle Co.?
A: You can contact us through our website’s contact form, or email us at [email address]. We are also available on social media platforms, including Instagram and Facebook.